Refund & Return Policy

Effective Date: July 1, 2026

At Diprr, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return and refund policy subject to the following conditions.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be in their original, unused, and unworn condition with all tags attached.
• Items must be in the original packaging.

Non-Returnable Items

• Personalized items with custom text (such as caps with custom names, dates, or custom messages) are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective.
• Note: Standard embroidered caps (with pre-designed artwork, not custom text) are eligible for returns within 30 days.
• Gift cards are non-refundable.
• Items that have been worn, washed, or altered are not eligible for return.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will provide a full refund or replacement at no additional cost to you.

How to Initiate a Return

1. Contact us at support@diprr.com with your order number and reason for return.
2. We will provide you with return instructions and a return shipping address.
3. Ship the item(s) back to us. Customers are responsible for return shipping costs.

Refund Processing

Once we receive your returned item and verify it meets our return conditions, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Contact Us

For any questions about returns or refunds, please contact us at:

Diprr
Email: support@diprr.com
Website: diprr.com