Frequently Asked Questions

Standard US shipping takes 5–10 business days. Orders are processed within 2–5 business days before shipping.

Yes! Free standard shipping on all US orders over $99. Orders under $99 ship for a flat rate of $4.99.

Currently we ship within the United States only. International shipping is coming soon.

Once your order ships, you'll receive an email with a tracking number. Use it to monitor your delivery status in real time.

Our caps are made from premium washed cotton twill with hand-finished embroidery using colorfast polyester thread. Soft, breathable, and built to last.

One size fits most. Circumference: 21–24 inches (53–61 cm). Adjustable brass buckle closure at the back for a perfect fit.

Most caps offer Front Only, Front + Side, or Front + Back embroidery. The available positions are shown on each product page.

We offer select personalized caps where you can add custom text (like names or dates). Look for products labeled "Personalized" in our collection.

Each design comes in a variety of washed vintage colors. Available colors are shown on the product page — typically 8–12 options per design.

We do our best to display accurate colors, but slight variations may occur due to monitor settings and the hand-washed vintage treatment of each cap.

We offer a 30-day return policy for standard (non-personalized) items. Products must be unused, unworn, and in original packaging with tags attached. See our Refund Policy for full details.

Items with custom text (like personalized names/dates) are final sale and cannot be returned unless they arrive damaged or defective. Standard embroidered designs can be returned within 30 days.

Contact us at support@diprr.com within 7 days of delivery with photos. We'll send a free replacement or full refund — no return shipping needed.

Yes! Buy 2 caps and get 10% off. Buy 3 or more and get 15% off. Discounts are applied automatically at checkout.

Enter your promo code in the "Discount code" field at checkout. Only one code can be used per order.

Hand wash only with cool water and mild soap. Do not machine wash, bleach, or tumble dry. Reshape while damp and air dry.

Our embroidery uses colorfast polyester thread that resists fading. With proper care, your cap's design will stay vibrant for years.

Not yet, but we're working on it! Sign up for our newsletter to be the first to know when gift cards are available.

For wholesale inquiries, please email us at support@diprr.com with your business details and the quantity you're interested in.